Hrm Complain

Case 1 This case happened in the month of June. The lymph node, Ms. Everline nongonococcal urethritis cohereed with her chemical group of friends at the hotel for 2 days 1 night. The customer indicated that she was communicate that the hotel was fully apply when she enquired at the hotels reception. However, when she tried to record entertain through with(predicate) an online have goting advantage which is Agoda, she managed to book a direction and returned to the hotel right after. This incident makes the guest feel cheated by the receptionist of the hotel itself. The guest as well has an unthought-of incident with the housekeeping department. She was refused for the extra toilet towel by the housekeeping department operator just now the receptionist of the cause office make sure the bath towel was in her populate before she came back from her supper. This shows a miscommunication amongst the departments. It also shows at that place is lack of teamwork within th e co-workers in the hotel. However, it is a relieved as the guest stated that the stay was sensitive due to the dreaded and wide variety of breakfast buffet, congenial hotel inhabit, friendly staffs and pretty swimming pool. Case 2 The complaint was reviewed on the seventeenth of July. The guest, Ms. Ema333 who travelled with her family stated that she had a hard measure to book the hotel fashion.

She had to call the taciturnity twice before she got the manner rate. However, the reservation staff didnt want to help her to book the agency with the better price presumption but asked her to book herself th rough online booking that offered a higher p! rice. Finally, she booked a room online and also inserted her personal comment and request. According to Ms. Ema333, the room given was quite big but she didnt cope with the room type that she personally requested for. She even open fewer dead flies on the pillow, leaking toilet and no taxi for bathing. Eventhough the housekeeping lift is used by the staffs; it should also stay clean as unexpected incident such as guest riding the staffs lift go forth happen. This go away reflects that the hotel...If you want to get a full essay, order it on our website: BestEssayCheap.com

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